Zendesk Guide is a cloud-based platform that provides knowledge management tools for businesses to create and manage help center content, FAQs, and community forums.
Capture potential customer information for sales follow-up and nurturing.
General inquiries or messages from prospects; starts the sales conversation.
Plan, execute, and track multi-channel marketing campaigns (email, social, paid ads).
Collect emails and consent for marketing communication via newsletters and announcements.
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